Integrated Service and Support

DocuCare is a selection of service packages for Neopost Mail Assembly Systems. Each package is designed to meet a service standard that you’re comfortable with and give you peace of mind knowing that Neopost is the right partner for your business. We guarantee to keep your mail assembly system operating smoothly and efficiently.

DocuCare Basics

Minimize the cost of your original investment and “Pay as You Go” for the services you require.
DocuCare BASICS provides support only when you need it. You will not pay for any service until you use it. With the exception of unlimited access to our Customer Care Centre, all other Remote Services are Pay as You Go.

DocuCare Complete

Comprehensive service and support with no additional fees. DocuCare COMPLETE is service and support made easy. This fully comprehensive program gives you the very best in service and support for a single monthly, quarterly or annual fee. DocuCare COMPLETE takes support  of your Mail Assembly System to a whole new level and includes:

• Delivery of your system and installation by a Neopost Technician
• Comprehensive On-Site Operator Training
• On-site Application programming
• Annual Scheduled Preventive Maintenance visit
• Replacement Parts and Labour
• Unlimited access to our Customer Service Center
• Unlimited On-Site Support
• Guaranteed 8 hour On-Site Response Time*
• Complimentary myneopost subscription
 

*Response times depend on the proximity of your organization to a Neopost branch office