February 3rd, 2015



lululemon athletica streamlines their busy shipping department

lululemon athletica, maker of world-famous yoga and workout clothes needed to streamline and simplify its Vancouver Head Office shipping activities. Garment production, merchandising, IT and other staff were shipping up to 80 packages a day to stores and vendors around the world. Their spreadsheet-based shipping menu was manual, time-consuming and error-prone for users and challenging for Logistics to maintain and update. Fabric and product samples, computer parts and other operational material had to go out every day and there was only one shipper to manage all the work.

Challenges Encountered
An open manual shipping system enabled up to 800 users to create and email their own ship requests to the shipping department. But the unlocked Excel system was not accident proof and allowed inaccurate shipping information to be sent. The shipper had to manually check all requests and complete complex customs documentation and commercial invoices. Users had to assign GL codes to all shipments for chargebacks to the right department. This too was time-consuming manual work the shipper had to verify for each shipment. There had to be a faster, more efficient way.

Strategies Employed
Neopost worked with lululemon to customize an international 2Ship solution for staff that standardized all shipping processes, gave users secure access to all recipient addresses and GL departmental codes. In addition, the solution walked users through completing their own customs documentation and commercial invoices before emailing their ship request. When the shipper received the ship request, it was complete, accurate and required no checking. Plus it was fast and easy to scan a barcode right from the ship request email and then print a label and the completed commercial invoice and customs documentation.

Now users quickly, easily and accurately create ship requests on customized shipping screens. lululemon’s shipper spends much less time verifying ship requests and preparing outbound packages. The custom 2Ship platform assigns the correct GL code to each shipment, so departmental reporting is fast, easy and accurate and authorized shipping administrators can easily see who is shipping what to where. This 2Ship solution has significantly reduced the workload of lululemon’s Head Office shipper, streamlined the shipping process, eliminated shipping errors and helped this growing Canadian success story keep doing what it does best.