Customer Communications Made Easy
Today, large organizations and small and medium-sized businesses operate under competitive and economic pressure to improve the customer experience while cutting costs and increasing efficiency. Neopost’s OMS-500 enables you to face these challenges and quickly produce enriched, personalized and secured customer communications.
Whether you have a centralized production centre or many distribution facilities, OMS-500 gives you complete control over your customer communications processes. It’s all that you need to create compelling, personalized documents and deliver them to the right person, at the right time, through their preferred channel.
Engaging Customer Communications
OMS-500 allows you to access and use content to create a better experience for your customers and turn your communications into multiple conversations. Adding personalized marketing messages, overlays or enclosures to a document has never been so easy. OMS-500 helps you maximize the impact of each customer communication piece and improve customer satisfaction, eliminating the cost of printing and storing pre-printed documents.
Process Automation and Multichannel Delivery
OMS-500 offers centralized post-processing and distribution, enabling communications to be produced by different departments, at different times and in different geographical locations across your business. It also helps you make sure you communicate your customers via the media they have chosen: print, email, web, etc. With OMS-500 built-in multichannel capabilities, businesses use one single environment to produce either digital or print documents.
Improved Security and Postal Optimization
OMS-500 allows users to define which document should go into which communication piece. It can sort and collate documents to avoid sending multiple items to the same recipient, and it secures the content of each communication piece. Users can also customize their documents to comply with postal regulations and avoid undeliverable mail issues, reducing the costs of unnecessary postage and lost productivity.
Enhanced Operational Efficiency
OMS-500 was designed to enable business users to own their customer communications, with simple access via their web-browser. It is extremely easy to configure in order to meet specific requirements and standards without changing source applications and without major IT involvement. Its web-based intuitive interface offers instant feedback on various jobs and allows users to define and run new document configurations.