NeoShip Setup

To access and set up NeoShip, complete the steps below.

1. Initiate a call to the E-Services server from your IS series Mailing System. To initiate a call, press the menu key, select e-services, then select standard call.  Once the call is complete re-boot your Mailing System to ensure the update is complete.
2. Review the HARDWARE AND SOFTWARE REQUIREMENTS.
3. Access NeoShip through your suite of MYNEOPOST tools.
4. Click on ACTIVATING THE APPLICATION and follow the steps.
5. Review how to MANAGE YOUR POSTAGE FUNDS.
If you have trouble activating NeoShip, review the trouble shooting section or contact us at 1-800-661-0200.

Troubleshooting

I am not a MYNEOPOST user
Register to MYNEOPOST. Enter your e-mail address, Neopost customer account number, your meter serial number and your Digital-Postage-On-Call account number, then click confirm. If you do not know your customer account number, meter serial number or  Digital-Postage-On-Call account number, contact Neopost at 1-800-661-0200.

I do not know if my business is a Canada Post Solutions for Small Business customer or a Canada Post Enterprise (contract rate) customer
If you do not have a Canada Post commercial account or a parcel contract with Canada Post, create a Solutions for Small Business customer profile. Enter your business postal code, your Canada Post customer number, then click Create Profile.

If you are a Canada Post Commercial/Enterprise customer, create an Enterprise customer profile. Enter your business postal code, your Canada Post customer number and your Canada Post contract number, then click Create Profile. Make sure that your Canada Post customer number is authorized to use a parcel contract. If your customer number is not authorized as an Enterprise/ contract customer and you wish to apply for a parcel contract, please contact your Canada Post Sales representative for more details.

I do not know my Contract Number
Contact your procurement department for your parcel contract number. Make sure that your Canada Post customer number is authorized to use the Parcel contract.

I received a message that my Supplier Account is not valid
The information in your Canada Post profile is incorrect. Verify that the information you have entered into your Canada Post profile is correct and try again. If the problem persists, contact Canada Post.

I received a message that the customer already exists
A Canada Post profile has already been created. Simply login in. You do not have to create another Canada Post profile. If you do not know your login information, please contact the Canada Post Helpdesk at 1-800-267-1177.

I need help completing my Canada Post customer profile
Contact the Canada Post Helpdesk at 1-800-267-1177.