Data Capture

How to unlock a Postage Meter

If your mailing system indicates that the meter is locked, you need to connect to the e-Services centre in order to transfer the meter’s usage history back to Canada Post. This “data capture” is a scheduled event that provides Canada Post with valuable data on communication trends and serves as a key indicator of future product and service requirements.

Below are the steps to clear a locked meter:
The steps are the same for the IS Series with the exception of the IS-280 connected by PC Meter Link.

  1. Check to make sure the communication cable is connected (LAN or USB cable), if it’s not connected turn off the unit, connect the cable and turn it back on.
  2. From the home screen press the Funds key and select Postal Inspection, confirm the transaction and then wait for the Transaction Completed message.

For IS-280 Customers:
With PC Meter Link, the same process applies, however the buttons are available only on the PC Meter Link window on the connected PC, not on the IS-280.
Select the Add Funds tab on the left and then the Unlock my System box at the bottom.

 

IJ Series

If your mailing system indicates that the meter is locked, you must connect to the E-Services centre once a month in order to transfer the meter’s usage history back to Canada Post. This ‘Data Capture’ is a scheduled event that provides Canada Post with valuable data on communication trends and serves as a key indicator of future product and service requirements.

IJ-25 | IJ-35/40/45/50 | IJ-65/70/75/85 | IJ-80/90/110

IJ-25

  1. Plug fax line into the back of your meter (if necessary)
  2. Unlock you meter
  3. Press on the money bag
  4. Press OK button
  5. Enter a $0.00 (if necessary)
  6. Press the OK button
  7. Press OK to confirm the amount of $0.00 (if necessary)
  8. On the display you will see dialling please wait, transacting please wait
  9. Once completed your display should say Funding done

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IJ-35/40/45/50

  1. Plug fax line into the back of your mailing machine
  2. Select any department (if necessary)
  3. Unlock your meter (if necessary)
  4. Press OK
  5. Press on the money bag button
  6. Press OK
  7. Press OK (a second time)
  8. On the display you will see dialling please wait, transacting please wait
  9. Once completed your display should say Funding done

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IJ-65/70/75/85

  1. Plug the fax line to the back of your mailing machine
  2. Select any department (if necessary)
  3. In the main screen press the Next
  4. Select Menu
  5. Select Re-credit Services
  6. Select Credit using the arrows
  7. Enter new value of $0.00 (if necessary)
  8. Press the OK key
  9. Confirm the amount of $0.00 by pressing the Ok key (if necessary)
  10. The machine will connect to the Digital Postage On Call System
  11. Once completed your display should say transaction successful

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IJ-80/90/110

  1. Plug the fax line to the back of your mailing machine
  2. Select any department (if necessary)
  3. In the main screen press the menu key
  4. Select Postal Services
  5. Select Credit using the arrows
  6. Enter new value of $0.00 (if necessary)
  7. Press the OK key
  8. Confirm the amount of $0.00 by pressing the Ok key (if necessary)
  9. The machine will connect to the Digital Postage On Call System
  10. Once completed your display should say transaction successful

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If you require additional assistance, please contact our Customer Service department at 1-800-661-0200 between the hours of 8:30am to 6:00pm EST