She went outside of her Sales regime, by also taking immediate attention shortly after our equipment was installed, showing up in person and personally helped to stuff and feed a very important mailer (while we waited for a technician to come in to fix) which was a massive undertaking.

I am very proud to tell you that not only am I confident of Neopost because of Marilyn, but I felt it necessary to tell you what an excellent and outstanding team player you have.

In these extremely busy days, it is very rare that you actually get good customer service, if any at all. Marilyn has gone beyond and above the call of exceptional customer service and exemplifies what customer service should represent today.

Congratulations to an exceptional job done.

Regarding our service technician Darren, he is responsive, speedy and patient. When we call him for service, he usually is here within a couple of hours. Darren is a great teacher who has helped us on numerous occasions with a friendly explanation or assistance setting up a new job.

Working with Neopost for the past two years has been a great decision. We leased the SI 68 for one specific monthly job and have found many more jobs we can use it for. Sometimes, with the benefit of hindsight, companies wish they had made different choices – over the past two years, we have never wanted to change equipment. The fit is perfect.

In an ideal supplier relationship, a supplier company takes our business as seriously as its own. Neopost has instilled this set of values in all its their staff. Their sales staff took the time to learn our needs, and bring in experts in various product areas to educate as well as train our mailroom staff. The Neopost technical staffs also share these values and do far more than simply make minor repairs to equipment. Despite a corporate plan with a competitor through our parent company, we chose Neopost!

Profile:
Canalta develops and operates hotels and restaurants throughout Western Canada. The company as a whole has experienced tremendous growth over the past five years and continues to expand development into the new millennium.

Before:
Prior to purchasing a Neopost SI-62 folding and inserting productivity machine, Canalta hand stuffed many of their administrative tasks. From payroll, receivable statements, invoices, and even Jr. Hockey programs, all tasks were manually processed. In total these tasks were consuming about a half a person’s total time on a monthly basis.

After:
Processing time for payroll statements was reduced from 30 hours per month to 4 hours per month. Statements and invoices were consuming 24 hours per month, now that’s down to a reasonable 4 hours per month. And the volunteers that were spending their time stuffing the Jr. Hockey Programs for each game can concentrate on other needed volunteer activities for the team.

Results:
Valuable employee time that was taken up with mundane administrative tasks are being deployed to revenue generating activities. By taking advantage of the technological equipment Neopost can supply to their customers, Canalta is able to have their people focus on the core competencies that has enabled Canalta the explosive growth of the past five years and continue this pattern. Ardene Carol, Assistant to the Controller said “Faster processing and an added bonus, less paper cuts!”

Profile:
Investment Planning Counsel helps Canadians to fulfill their dreams through effective wealth management. Their services include portfolio management, retirement planning, tax minimization, estate planning & risk management and cash & credit management.

Before:
Prior to leasing a Neopost SI 68, monthly client account statements were assembled by hand. They were printed at Investment Planning Counsel’s head office, boxed, and shipped to a third party that stuffed envelopes. It took three to four days for the work to be done there, then they were delivered to another outsourcer who sealed and metered the envelopes.

After:
With Neopost SI-68 and Neopost’s mailing machine, it only takes one day to fold and insert the statements then seal and meter the 6,000 plus envelopes Investment Planning Counsel has for every month. When sending a client’s monthly investment account statement, the faster it can be delivered the better.

Results:
Leasing the SI-68 not only saved Investment Planning Counsel time, but also help them to lower their monthly expenditure by cutting the manual outsource work.

Profile:
The Telecommunications Workers Union has a long and proud history of representing workers in the communications and related fields. They build solid collective agreements that promote fair wages, and just and equitable treatment for all. At the TWU, they believe in the rights of workers to benefit proportionately from the profits they help create, and that member participation and input is vital to the collective bargaining process. Being able to quickly and efficiently reach their members is crucial to reaching their objectives.

Before:
Prior to purchasing a Neopost SI-62 folding and inserting system, TWU used one of our SI-66 units. Before that, meeting notices were hand stuffed. When the tasks were processed manually, they caused many ergonomically related workplace issues such as sore arms and shoulders for administrative staff. Once automated, these health concerns were eliminated.

After:
As often happens with any business, TWU’s membership grew - in fact to over 17,000 members in Alberta and British Columbia combined. It was time to upgrade to a higher production folding and inserting system that could accommodate their growing needs.

Results:
With multiple operators using the system for a variety of jobs they can program in a snap, TWU finds their new SI-62 system efficient and easy to use, helping them meet their communications objectives.

Profile:
The movement of “Virgin of Fatima” Associations throughout the world work in communion with the Holy Father, the bishops and priests of the Roman Catholic Church. They bring together, under the patronage of Our Lady of Fatima, more than half a million faithful, and take great joy in being an extension of the voice and hands of the Church in the New Evangelization. Various methods of action are employed, aiming to bring an evangelizing message to the greatest number of people possible, one means of communication employed are direct mail pieces including the distribution of informative bulletins and other publications to members of the church.

Before:
Prior to implementing iAddress software, our local Virgin of Fatima Association had used other validation and correction software. They found the software difficult to use, each address correction job would typically take 12 hours, the operator wondered if he was doing something incorrect, it was so cumbersome. Support had been very unsatisfactory, with many issues unresolved. And to add insult to injury, they were still receiving 50 pieces of returned mail weekly. The time involved to follow up was a burden, it takes 10 times the amount of time to correct a database error after the fact, than upfront software correction. Not to mention the fact that your important message, goes undelivered to it’s intended recipient.

After:
After implementing iAddress software, the time it takes to process address correction is down to a mere hour, a time saving of 11 hours per run. Best of all, address correction is done upfront, making statement of accuracy statements required by Canada Post a snap. For anyone that’s ever managed a database, you understand the challenges of difficult handwriting when manually entering data into your database, translation errors are common. iAddress picks up any incorrect addresses, saving you the time and cost of a piece that will never reach it’s intended audience unless corrected. With iAddress there have been no unresolved support issues, response and resolution has been incredible, on average resolved within one business day. Customer satisfaction is at an all time high.

Results:
They can’t remember the last piece of returned mail since iAddress implementation. Wouldn’t you like to be in that position?