Q: Do your meters meet Canada Post (CPC) requirements?
Q: How can I take advantage of CPC discount?
Q: I have multiple locations across Canada, can I cut one postage cheque for all locations?
Q: My cheque was sent and was cashed but it is not in my account. Where did my funds go?
Q: Where do I send my cheque and who do I make my cheque payable to?
Q: What is the balance in my account?
Q: Can I combine my payment for postage, meter rental and lease all in one cheque?
Q: I would like to express my complaint and suggestion, who should I talk to?
Q: Do your meters meet Canada Post (CPC) requirements?
A: All Neopost meters meet Canada Post (CPC) requirements. As of December 31, 2006, some postage meters will become decertified, however, their meter impressions will continue to be recognized as valid postage until June 30, 2007.
Q: How can I take advantage of CPC discount?
A: By using Neopost DIPs (Direct Impression Printers) and software, you can take advantage of volume discounts on Address Admail. Please contact your account executive for more information.
Q: I have multiple locations across Canada, can I cut one postage cheque for all locations?
A: Yes, when you fill in your order form, please put a check mark under "master account". Call 1-800-661-0200 for any other Question.
Q: My cheque was sent and was cashed but it is not in my account. Where did my funds go?
A: If you know your cheque was cashed but funds are not in your account, please call us at 1-800-636-7678 and ask for cash posting. Please have the cheque number, date and amount as well as the cheque payee (ie. DPOC, Neopost) ready for our customer service representative. It would be most helpful if you could fax us a copy of the front and the back of the cancelled cheque, as this would provide us with all the information we would need to trace the funds.
Q: Where do I send my cheque and who do I make my cheque payable to?
A: For DPOC (Digital Postage On Call), please click here.
Please call 1-800-661-0200 if you wish to talk to a customer service representative.
Q: What is the balance in my account?
Q: Can I combine my payment for postage, meter rental and lease all in one cheque?
A: When you prepare your cheque for postage, please do not include meter rental and/or lease payment on the same cheque. Combined payments will delay the processing of your cheque.
A: Please call us at the numbers below:
If the first letter of your billing postal code starts with...
A-E, K-M, or USA, please call 1-800-636-7678 Ext 2227.
G-J, R-S, please call 1-800-636-7678 Ext 2271.
V, T, N-P or X-Y, please call 1-800-636-7678 Ext 2245.
A: Please call us at 1-800-661-0200 for inquiring of your supply orders. Please call your account executive for tracking all other orders.
Calgary: 1-866-252-5595
Local: 403-252-6710
Montreal: 1-800-361-2382
Local: 514-331-3470
Ottawa: 1-888-826-3222
Local: 613-727-1189
Toronto: 1-800-281-4391
Local: 905-771-5157
A: Please call 1-800-636-7678 and key in the appropriate extension of the person you would like to talk to.
Allison Mikos
Leasing Manager
Ext. 2266
Helena To
Lease Administrator
Ext. 2384
Natasha George
Lease Coordinator
Ext. 2319
Sharry Bowman-Bacchus
Lease Coordinator
Ext. 2243
Ronald Daher
Bilingual Leasing Analyst
Ext. 2293
Q: I would like to express my complaint and suggestion, who should I talk to?
A: Neopost always strives for continuous improvement and wants to hear from you. Please call us at 1-800-661-0200 and your call will be directed to the appropriate person.
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