Neopost Canada is committed to the provision of goods and services to people with disabilities in a manner consistent with the principles of dignity, independence, integration, and equal opportunity.
Furthermore, such goods and services will be provided in accordance with the spirit and intent of all applicable legislation including the AODA, the Ontario Human Rights Code, the Occupational Health and Safety Act, and the Ontario Building Code Act.
PROVISION OF GOODS AND SERVICES TO PEOPLE WITH DISABILITIESOperating PrinciplesAccessible CommunicationNeopost Canada and its employees will communicate with people with disabilities in waysthat take into account each person’s particular disability.Unless otherwise prohibited by law, persons with disabilities will be permitted to beaccompanied by a service animal or support person:a. where services are provided at premises owned or operated by Neopost Canada andb. where the public or third parties have normally have access to such premises.As well, Neopost Canada is committed to serving people with disabilities who use assistivedevices. We will endeavor to become familiar with the various assistive devices used bypeople with disabilities and will be flexible in facilitating their use by people with disabilitiesto access our goods and services.
TrainingNeopost Canada will provide training to:a. All its employees who could reasonably be expected to interact with the public orthird parties on behalf of Neopost Canada.b. This training will be provided within ninety days of when the individual commencesperforming duties for Neopost Canada.c. Such training will include the following:
Control Number: NEOWI-HR-001 Revision: B Page 2 of 3Status: Released Effective Date: November 3, 2016
Disruption in ServiceNeopost Canada will post timely public notice of a current or anticipated disruption in anyfacilities or services we provide to enable people with disabilities to access our services. Thisnotice will include information about the reason for the disruption, its anticipated duration,and a description of alternative facilities or services, if available.
Feedback ProcessNeopost Canada will establish a process for receiving and responding to feedback fromanyone about the manner in which it provides goods or services to persons with disabilities.Information about this process will be made readily available to the public.The feedback process will permit persons to provide their feedback in person, by telephone,in writing, or by delivering an electronic text by e-mail or on diskette or otherwise.The feedback process will specify the actions to be taken by Neopost Canada in the eventthat a complaint is received. A response will be provided to the person making thecomplaint within thirty working days.
DefinitionsDisability:For the purpose of this policy, the term “disability” includes:a. any degree of physical disability, infirmity, malformation or disfigurement that iscaused by bodily injury, birth defect or illness and, without limiting the generality ofthe foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree ofparalysis, amputation, lack of physical co-ordination, blindness or visual impediment,deafness or hearing impediment, muteness or speech impediment, or physicalreliance on a guide dog or other animal or on a wheelchair or other remedialappliance or device,b. a condition of mental impairment or a developmental disability;c. a learning disability, or a dysfunction in one or more of the processes involved inunderstanding or using symbols or spoken language;d. a mental disorder; ore. an injury or disability for which benefits were claimed or received under theinsurance plan established under the Workplace Safety and Insurance Act, 1997.Service Animal:For the purposes of this policy, an animal is a service animal for a person with a disability:a. if it is readily apparent that the animal is used by the person for reasons relating tohis or her disability; orb. if the person provides a letter from a physician or nurse confirming that the personrequires the animal for reasons relating to the disability.“Service animal” also includes a guide dog as defined under the Blind Persons’ RightsAct Section 1.
Support Person:For the purposes of this policy, a “support person” is a person who accompanies a personwith a disability in order to help with communication, mobility, personal care or medicalneeds or with access to goods or services. The support person could be a paid personalControl Number: NEOWI-HR-001 Revision: B Page 3 of 3Status: Released Effective Date: November 3, 2016support worker, a volunteer, a friend or a family member. He or she does not necessarilyneed to have special training or qualifications.
ResponsibilitiesNeopost Canada is responsible for reviewing this Policy annually and recommendingamendments to ensure on-going compliance with regulated accessibility standards andlegislated obligations.Supervisors and managers will ensure that they and their employees are familiar with thisPolicy.
Monitoring and ContraventionsSupervisors and managers will monitor current practices to ensure compliance.Failure to comply with this Policy may result in disciplinary action, up to and includingdismissal.