Integrated Service and Support
DocuCare is a selection of service packages for Neopost Mail Assembly Systems. Each package is designed to meet a service standard that you’re comfortable with and give you peace of mind knowing that Neopost is the right partner for your business. We guarantee to keep your mail assembly system operating smoothly and efficiently.
Minimize the cost of your original investment and “Pay as You Go” for the services you require.
DocuCare BASICS provides support only when you need it. You will not pay for any service until you use it. With the exception of unlimited access to our Customer Care Centre, all other Remote Services are Pay as You Go.
Comprehensive service and support with no additional fees. DocuCare COMPLETE is service and support made easy. This fully comprehensive program gives you the very best in service and support for a single monthly, quarterly or annual fee. DocuCare COMPLETE takes support of your Mail Assembly System to a whole new level and includes:
*Response times depend on the proximity of your organization to a Neopost branch office