Infographic: Why Using One Communication Channels is Harming Growth
When communicating, it’s sometimes easy for businesses to prioritize their own requirements over their customers’. Perhaps it’s cheaper or just less hassle to use a single channel, and the bottom line is what matters anyway, right? Wrong!
More Channels, More Sales
Whether it’s through letters, emails or social media, consumers are interacting with each other using a mixture of channels. They want businesses to do the same. Multi-channel communications strategies that incorporate digital and print channels are welcomed by customers, and are more likely to generate engagement, satisfaction and sales.
Our infographic details the most effective communication channels.
Find out how OMS-500 empowers you to communicate with customers on their terms
The Three Secrets to a Better Customer Relationship
Strong customer relationships are underpinned by communication. Brands that interact appropriately, thoughtfully and usefully with their customers can expect a high level of retention and satisfaction. As easy and as simple as that sounds, companies with even a modest sized customer-base can risk irritating...
What can a Parcel Locker do for your Business
Over the past twenty years or so, inbound mail in business environments has changed dramatically. For example, Royal Mail, the UK equivalent of the United States Postal Service, used to provide two separate deliveries every day, and couriers would be a less common sight around offices, usually ferrying...