The Never-ending Demand for Digital Transformation in the Healthcare Industry

The Never-ending Demand for Digital Transformation in the Healthcare Industry


Healthcare is undergoing a huge digital transformation, one that touches almost all aspects of personal care and the services provided by healthcare professionals. Its impact is felt in the type and availability of health services, access to information, patient interaction with healthcare services and the ways in which information is shared across providers.  

It’s a transformation seen across the globe. In the UK, a recently announced ten-year plan for the NHS includes funding for GP and community care that will help pay for a range of measures including digital access to health services. In the U.S., health IT spending topped $7.1 billion last year. Innovations reach far and wide – spend on artificial intelligence (AI) for healthcare is predicted to reach $1.7 billion this year while technology giants including Google and Apple are making inroads into healthcare. 

Innovation and Process Improvement 

TThe global healthcare IT market is  growing and transforming the industry for both patients and providers. It isn’t just the latest innovations that are evolving how healthcare professionals work and how individuals approach their own personal care, though. The healthcare industry is also increasingly reliant on technology for its day-to-day operations. We see it influence everything from repeat prescription ordering to appointment booking.   

Such a strong demand for digital transformation stands to deliver a wide range of operational benefits - such as improved efficiency and cost savings - in addition to enhanced patient experiences. It’s worth remembering though, that healthcare is a highly regulated industry and is subject to strict privacy standards that are in place to  protect patient confidentiality.   

Such information is particularly at risk when it is moved around, whether this is digitally or through the sending of printed documents. Any errors in processes that manage such activities can result in a failure to get information securely to intended recipients, and that can be serious.  

Efficiency and Accuracy: Communication Imperatives 

Workflow automation and communications management  forms an important part of healthcare’s digital transformation. Not only can it introduce added security into processes, it can also help manage regulatory compliance.   

Software that helps centralize communications and automate processes can help reduce errors, while providing visibility into what information is sent where. These tools are particularly valuable in Healthcare because the scale of operations is often large.  

Such scale doesn’t mean  that communications cannot be personalized or that messages become duplicated or inconsistent across departments. With the right software, accurate, secure and compliant communications can reach their destinations and a clear record can exist for tracking and reporting purposes.