Each plan offers different levels of service to provide you with the support you need at a price that suits your budget.
Models: IS-280/350, IN-360 | |||
| Services | MailCare Basics | Premium Plus MailCare | |
Remote Services | Phone Support | Unlimited | Unlimited |
NeoFunds™ | Per Transaction fee | Included | |
MYNEOPOST | Monthly Subscription | Subscription Included | |
Postal Rate Updates | Per Rate Update Fee | Rate Change Protection Program | |
Postage Refills | Per Refill Fee | Included | |
Product Services | Installation | Self-Installation | Self-Installation |
On-Site Support | Optional - Hourly Fee | Optional - Hourly Fee | |
Training Program | Self Training Included | Self Training Included | |
Replacement Parts | Product Replacement Program - Shipping Extra | Product Replacement Program - Shipping Included | |
Delivery | Extra Fee | Included | |
Models: IS-420/440/480/5000/6000, IN-600H/A IN-700 | |||
| Services | MailCare Basics | Premium Plus MailCare | |
Remote Services | Phone Support | Unlimited | Unlimited |
NeoFunds™ | Per Transaction Fee | Included | |
MYNEOPOST | Monthly Subscription | Subscription Included | |
Postal Rate Updates | Per Rate Update Fee | Rate Change Protection Program | |
Postage Refills | Per Refill Fee | Included | |
Product Services | Installation | By a Neopost Technician Hourly Fee | By a Neopost Technician Included |
On-Site Support | Hourly Fee | Included | |
Preventive Maintenance Program | N/A | 1 PM call per year and 1-hour refresher training Program | |
Training Program | Basic On-Site Training | Comprehensive On-Site Training | |
Replacement Parts | As Per Neopost Price List | Included | |
Guaranteed On-Site Response Time |
3 Business Days |
8 hours* | |
Delivery | Extra Fee | Included | |