Integrated Service and Support

Across North America and around the world, all kinds of organizations rely on Neopost’s extensive range of mailroom solutions to enhance their outgoing mail processes. To ensure we’re continuously delivering top quality performance, Neopost offers MailCare; a suite of service packages based on comprehensive, long term support.

MailCare Plans

Each plan offers different levels of service to provide you with the support you need at a price that suits your budget.

Models: IS-280/350, IN-360

 ServicesMailCare BasicsPremium Plus MailCare

 

Remote Services

Phone Support

Unlimited

Unlimited

NeoFunds™

Per Transaction fee

Included

MYNEOPOST

Monthly Subscription

Subscription Included

Postal Rate Updates

Per Rate Update Fee

Rate Change Protection Program

Postage Refills

Per Refill Fee

Included

 

Product Services

Installation

Self-Installation

Self-Installation

On-Site Support

Optional - Hourly Fee

Optional - Hourly Fee

Training Program

Self Training Included

Self Training Included

Replacement Parts

Product Replacement Program - Shipping Extra

Product Replacement Program - Shipping Included

Delivery

Extra Fee

Included

Models: IS-420/440/480/5000/6000, IN-600H/A IN-700

 ServicesMailCare BasicsPremium Plus MailCare

 

Remote Services

Phone Support

Unlimited

Unlimited

NeoFunds™

Per Transaction Fee

Included

MYNEOPOST

Monthly Subscription

Subscription Included

Postal Rate Updates

Per Rate Update Fee

Rate Change Protection Program

Postage Refills

Per Refill Fee

Included

 

Product Services

Installation

By a Neopost Technician Hourly Fee

By a Neopost Technician Included

On-Site Support

Hourly Fee

Included

Preventive Maintenance Program

N/A

1 PM call per year and 1-hour refresher training Program

Training Program

Basic On-Site Training

Comprehensive On-Site Training

Replacement Parts

As Per Neopost Price List

Included

Guaranteed On-Site Response Time

 

3 Business Days

 

8 hours*

Delivery

Extra Fee

Included