Fulfillment is all about getting orders to customers. It includes warehousing, finding the items ordered, packing them, shipping them, handling inventory and managing returned goods. "I believe fulfillment can make or break your business... The future of omnichannel may be unpredictable, but one thing is certain: a better customer experience will be the key to success.”

Alain Férard
Chief Operating Officer, Neopost Shipping
1. What is Omnichannel Fulfillment?
2. The Role of ecommerce in the Fulfillment Business
3. Challenges for Online Retailers
4. How to Get Your Shipping Strategy Right
5. The Role of Carriers
6. Key Success Factors for Omnichannel Fulfillment
7. eCommerce Fulfillment for Beginners
8. Omnichannel Initiatives: Getting Started
9. Your Omnichannel Fulfillment Checklist
10. The Future of Omnichannel Fulfillment