Integrated Service and Support

When it comes to maintaining and operating your mission-critical infrastructure, your primary concern is keeping it operating at maximum efficiency and optimal performance. To guarantee your organization's productivity and effectiveness, Neopost introduces DocuCare, a suite of Mail Assembly System service packages based on comprehensive, long-term support that will keep your mailing equipment and your business communications running smoothly and efficiently.

DocuCare Basics

Minimize the cost of your original investment and “Pay as You Go” for the services you require.
DocuCare BASICS provides support only when you need it. You will not pay for any service until you use it. With the exception of unlimited access to our Customer Care Centre, all other Remote Services are Pay as You Go.

DocuCare Complete

Comprehensive service and support with no additional fees. DocuCare COMPLETE is service and support made easy. This fully comprehensive program gives you the very best in service and support for a single monthly, quarterly or annual fee. DocuCare COMPLETE takes support  of your Mail Assembly System to a whole new level and includes:

• Delivery of your system and installation by a Neopost Technician
• Comprehensive On-Site Operator Training
• On-site Application programming
• Annual Scheduled Preventive Maintenance visit
• Replacement Parts and Labour
• Unlimited access to our Customer Service Center
• Unlimited On-Site Support
• Guaranteed 8 hour On-Site Response Time*
• Complimentary myneopost subscription

*Response times depend on the proximity of your organization to a Neopost branch office