How to update your postal rates
Instructions for all IN series Mail'n Ship Stations: IN-Series.pdf
Instructions for all IS series Mail'n Ship Stations: IS-Series.pdf
Instructions for the legacy IJ Mailing Systems:
Rate Change FAQ
What is this rate change about?
Canada Post announced a rate change that affects all parcel rates for both domestic and international destinations. For detailed information regarding the affected rates, you can contact Canada Post at 1-800-267-1177, or check their website anytime for more information.
Why did I receive a rate change package?
Effective January 14, 2019, Canada Post will be increasing letter rates. A Rate Pak was sent out to ensure that your mailing system is updated to the correct rates per Canada Post Corporation regulations.
What do I do with the Rate Pak?
You need to take out the current rate chip that is in your scale and replace it with the new one that was sent to you. You are required to return the old chip to us in the envelope provided. If you received a rate card you must download the rates and return the rate card in the envelope provided. Step by step instructions are included in the package, and for your convenience, they can also be accessed from the menu above.
Is this rate change mandatory?
This is a regulated event where all mailing system scales in Canada are required to support current Canada Post rates. The most current rates are in effect as of January 14, 2019.
How many more rate changes can we expect?
In recent years, Canada Post has introduced the majority of changes to postage and parcel rates in January, however, new rates can be introduced intermittently, which will require additional updates to all mailing systems. Neopost Canada offers rate change protection through our MailCare Service Programs to ensure that our customers will not incur additional fees if Canada Post introduces multiple rate changes during a single calendar year. If you require additional assistance, please contact our Customer Service department at 1-800-661-0200 between the hours of 8:30am to 6:00pm EST