Neopost always strives for excellent customer experiences and wants to hear from you. Please call us at 1-800-661-0200 and your call will be directed to the appropriate person.
Please call 1-800-636-7678 and ask to speak with a Neopost Leasing representative.
Please call us at 1-800-661-0200 to inquire about the status of your supplies order. Please call your account executive for tracking all other orders.
Our accounts receivable representatives can be contacted at 1-800-636-7678.
When you prepare your cheque for postage, please do not include meter rental and/or lease payment on the same cheque. Combined payments will delay the processing of your cheque.
Click here for details on checking your account balance
Neopost’s headquarters is located at:
150 Steelcase Road West,
Markham ON L3R 3J9
If you are sending a cheque for postage, please make the cheque out to DPOC with your account number noted. Cheques for meter rental invoices should be made out to Neopost Canada and cheques for equipment leases should be made out to Neopost Leasing.
If you know your cheque was cashed but funds are not in your account, please call us at 1-800-636-7678 and ask to speak with a cash posting representative. Please have the cheque number, date and amount as well as the cheque payee (ie. DPOC, Neopost) ready so we have all the information we would need to trace the funds.
Yes, your account executive can assist you in setting up a master postage account for all your locations.
By using a Neopost mailing system in combination with mail preparation software, you can take advantage of the volume discounts available for services like Addressed and Unaddressed Admail. Please contact your Account Executive for more information.
All Neopost meters meet Canada Post (CPC) requirements.